Shipping

Where we ship

Domestic US only. We do not ship outside the United States.

Shipping days and processing

We pack and ship orders Monday to Friday only, excluding carrier holidays. We do not dispatch orders on Saturdays or Sundays. Orders placed on a weekend or holiday enter processing on the next shipping day. Payment must be confirmed before shipment, and every order is checked against its assigned lot before it leaves our facility.

Any ship-by date shown for your order remains specific to that order. Dispatch is when we hand the package to the carrier; delivery happens afterward on the carrier's schedule. A Monday-to-Friday shipping schedule does not guarantee a particular delivery date.

Cost

Free shipping on orders of $150 or more, after discounts. A flat $11.95 shipping charge applies below that.

Carriers

We arrange shipping manually. Once we record your order as shipped, we email the carrier and tracking details, and those details appear on your private order page. A label or tracking number alone does not mean the carrier has received the package. Check the carrier's tracking page for scans and delivery estimates.

Freeze-dried format

Everything we sell ships as a freeze-dried (lyophilized) powder. Freeze-dried format alone does not establish stability under every transit condition or a shelf life. Consult the product-specific documentation and report any concern. We do not sell any pre-mixed liquid product.

Address accuracy

Enter your shipping address exactly as your carrier would recognize it. We ship to the address on the order; we are not able to intercept or redirect a package once it has been handed to the carrier. Please double-check unit numbers and ZIP codes before submitting an order.

Lost or damaged in transit

If a package is lost or arrives damaged, we reship it at no cost. See Returns for the full policy and how to report an issue.

Order status

Use the private order link in your confirmation email or access your orders through Account. Guest checkout remains available. Private links and sessions expire; the account sign-in flow or Contact can help restore access.

Preorders and delays

When a product is offered as a preorder, use the estimated ship date displayed before purchase and on your order page. If we cannot ship by the promised date, we provide a delay notice and the applicable options to wait or cancel for a full, prompt refund. Respond through the private order page or contact support. A shipping label by itself does not establish that the carrier has received the package.

The Returns policy preserves pre-shipment cancellation and applicable delay rights. A revised estimate does not silently replace a prior shipping commitment. Carrier delivery estimates are separate from our obligation to ship when promised.

Packaging and recipient information

The carrier needs the recipient's name, delivery address, and required shipping information. Product and carrier labels must remain accurate. Contact support about packaging questions; do not assume a particular outer package conceals every detail or that required labeling can be removed. See Privacy for the services that handle order information.